Frequently Asked Questions
You’ll find in this section all the frequently asked question.
If you need futher informations, feel free to Contact us.
Age of Driver and Documentation
- Minimum Age: Drivers must be at least 21 years old in accordance with Greek traffic law.
- Documentation: Please present a valid driver’s license and a valid passport or ID card. Our friendly staff will handle the remaining paperwork for you efficiently, typically within 2-3 minutes.
Do I need a Credit card to hire a car?
At Ben Car Rental, we understand that not everyone carries a credit card. You’re welcome to pay for your car rental in cash upon arrival.
For your convenience, we also accept credit card payments.
Do I need a Credit card to hire a car?
At Ben Car Rental, we understand that not everyone carries a credit card. You’re welcome to pay for your car rental in cash upon arrival.
For your convenience, we also accept credit card payments.
Can I rent a car for just one day?
We offer one-day car rentals with flexible pickup times.
- Standard Rentals: Pick up your car anytime between 8:30 AM and 8:30 PM and return it by 8:30 AM the following day.
- Late Reservations: If you make a last-minute reservation, you can pick up your car after 8:00 PM and return it by 8:00 PM the next day.
This gives you a full 24 hours to explore Crete at your own pace!
Where will I pick up my car?
We offer convenient pickup options to suit your needs:
- Airport Arrival: Our friendly staff will be waiting for you just outside the arrivals gate holding a sign with your name on it.
- Hotel Delivery: If you prefer hotel delivery, our staff member will meet you at the reception of your hotel.
This way, you can start your Crete adventure as soon as possible!
What happens if my flight is delayed?
No worries! We understand that flights can sometimes get delayed. Our staff monitors arrival information throughout the day and will be waiting for you when you arrive, regardless of any delays.
Can you deliver the car anywhere on the island?
We’re currently expanding our delivery zones! While we offer car delivery in North-West Crete at the moment, including Heraklion Airport, Heraklion Port, and hotels between Heraklion and Agios Nikolaos, we’re working on extending our reach across the island.
Check with us if you’re unsure about your location, and we’ll be happy to help!
What's your fuel policy?
We keep things simple! All our vehicles come with a full tank of gas upon pickup. Just return the car with the same amount of fuel in the tank, and you’re good to go!
Are there any mileage limitations?
Hit the road and explore freely! Unlike some rental companies, we offer unlimited mileage with no extra charges. Just focus on enjoying your Crete adventure.
Which are the payment methods?
The easiest way to pay is by cash, however you can pay by card through ours POS, online or by payment link.
What is your cancellation policy?
We understand plans can change! You can cancel your car rental free of charge as long as you notify us at least 48 hours before your pickup time.
Early notification is always appreciated, as it allows us to adjust our reservation schedule accordingly.
Is insurance included in my rental?
We offer comprehensive protection for your peace of mind!
While basic insurance is not included in the base rental rate, you can add our Premium Collision Damage Waiver (CDW) for an additional €7 per day. This waiver minimizes your financial responsibility for any damage to the vehicle during your rental, as long as you follow our terms and conditions.
The good news is, for rentals exceeding 3 days, the total cost of the CDW becomes progressively more affordable!
We recommend adding the CDW for a stress-free driving experience in Crete.
