Terms and conditions

Rental Requirements

 

• • Age: Drivers must be at least 21 years old and hold a valid driver’s license for at least 2 year.
  • License: EU, UK, Israel, Russia, Ukraine, US, Switzerland, and Australia licenses are accepted. Others require an International Driver’s License.

 

 

Mileage & Rental Day policy

• Unlimited mileage applies to standard rental days only.
• For rentals of one (1) special day or promotional day, unlimited mileage may not apply and mileage limits may be introduced. This will be clearly specified at the time of booking.

Rental Day Definition (Pick-up & Return Time)

• A rental day starts at 08:30 (pick-up time) and ends at 21:00 on the same calendar day at the latest, unless otherwise agreed in writing.
• Late returns after 21:00 may result in an additional day charge.

Fees and Charges

 

• • Rates: All prices include unlimited mileage and 24% VAT.
  • Additional Driver: One additional driver can be registered from €3/day.
  • GPS: GPS navigation is available from €5/day (book in advance).
  • Cancellation: Cancellations must be made at least 24 hours before the scheduled pick-up time.
  • Failure to provide sufficient notice may result in a cancellation fee or loss of the prepaid amount, depending on the specific booking conditions.

 

 

Vehicle Information and Use

 

• • Selection: We offer various car groups with similar features. Request a specific model, and we’ll provide it if available. Otherwise, you’ll receive a similar or higher class car.
  • Replacement: In case of breakdown or accident, we’ll replace your vehicle within 24 hours (subject to investigation).
  • Child Safety: Child seats and booster seats are available, although not mandatory by law. Ensure the seat belt fits your child’s height.
  • Fuel Policy: Return the vehicle with the same fuel level as received. Vehicles come with enough fuel to explore Crete.
  • Key Loss: You are responsible for the cost of lost or damaged keys.
  • Tire Damage: Repairs for flat tires are covered by insurance. You are responsible for unrepairable or burst tires.

 

 

Delivery and Collection

 

• • We deliver and collect cars anywhere in Crete, including airports, ports, and hotels. Specify your preferred location during booking.

 

 

Restrictions

 

• • Ferries and Cross-Border Rentals: Ferrying the vehicle or driving it outside Crete is prohibited. All insurance will be void.

 

 

Modifications and Extensions

 

• • Booking Changes: Modify your reservation through the “Modify Reservation” section on our website.
  • Rental Extensions: Contact us directly at +306 937 233 678 to extend your rental (subject to availability).

 

 

Accidents

 

• • In case of an accident, contact us immediately at +306 937 233 678 (24/7). Do not leave the scene without reporting the incident.
  • If possible, take photos of the other vehicle and its license plate.
  • Our company will contact the insurance company to file an accident report.

 

 

Vehicle Use

 

• • Use the vehicle responsibly to maintain insurance validity.
  • Driving is restricted to asphalt roads only. Off-roading is strictly prohibited.
  • Obey all traffic rules, including speed limits, parking regulations, and no U-turns.
  • Do not drive under the influence of alcohol or drugs.
  • Only authorized drivers can operate the vehicle.
  • Wilful or reckless damage to the vehicle (e.g., sitting on the roof, burning the clutch) is your responsibility.

 

⚠️ Important Insurance Terms – Exclusions of Special Full Insurance (0€ Excess)

Although our Special Full Insurance includes 0€ Excess and no credit card is required, please note the following exceptions where this coverage does not apply:

 

1. 1. Self-Inflicted Accidents:
      Damages caused by the driver without the involvement of another party (i.e. single-vehicle accidents) are not covered by the 0€ excess policy. In such cases, the renter may be held financially responsible for the cost of the damages.
   2. Violation of Traffic Laws (Κ.Ο.Κ.):
      If the damage occurs while the driver is in violation of traffic laws (e.g. speeding, illegal overtaking, driving under the influence, running red lights, using a mobile phone while driving, etc.), the insurance coverage becomes void and the renter will be fully liable for all resulting damages.
   3. Improper Use of Vehicle:
      The 0€ excess coverage does not apply in cases of:
      

      • • Off-road driving or driving on non-paved roads
        • Use of the vehicle by unauthorized drivers
        • Negligent behavior (e.g. leaving keys inside the vehicle)